At Moondog Fireworks, we always aim for the best in quality and value with our products. Although it’s uncommon for our items to underperform, should it happen, customer satisfaction remains our top priority. While we can’t replace items that don’t perform, we uphold our happiness guarantee by offering a credit for the price of the product.
How to Make Claim
To get a credit for an underperforming item from Moondog Fireworks, provide proof of purchase. Send a receipt copy or, if lost, another proof like a complete label with a barcode. Include the item’s exact name, purchase location, a description of the failure, and ensure all items were used as per label instructions.
Submit Credit Request
Fill out this form to request a credit. Please allow 3 to 6 weeks to process your credit request.